Refunds and cancellation

Draft, for review by a lawyer. The rules are Adnan's (4 Nov 2026).

Effective: [date of publication] · Version: 1

This policy is part of our Terms of Use. It applies to site credits for unrigid, sold by Thothica Private Limited.

Cancelling

You can cancel any site credit at any time in the app (Billing → the credit → Cancel). There is no cancellation fee.
Cancelling stops the next renewal. The website stays live until the end of the period you have already paid for, and then goes offline. You can export your data until then and for 30 days after.
Cancelling does not by itself give a refund. For a refund, see below.

Refunds within 7 days

You can ask for a full refund, including GST, within 7 days of:

the first payment for a site credit (monthly or annual); or
an annual renewal payment.

Monthly renewals are not refundable; cancel before the renewal date instead. After 7 days no refund is given for the rest of the period, monthly or annual; your website simply stays live until the period ends. Each site credit can be refunded once.

What happens when you ask for a refund

Ask in the app (Billing → the credit → Ask for a refund) or by writing to hello@thothica.com from your account's email address.
The website using that credit is taken offline at once, and the credit is cancelled.
The website and its data are deleted 48 hours later, unless you reverse the request first. Export anything you want to keep before asking, or during those 48 hours. The app shows exactly when deletion will happen.
You can reverse the request within those 48 hours (Billing → Keep my website). The website comes back online at once and the credit continues as before; no refund is made.
After 48 hours the refund is sent and the deletion goes ahead. The refund cannot be stopped after this point.

Refunds go back to the payment method you used, through Razorpay, usually within 5 to 7 working days of being sent (your bank may take longer to show it). We issue a GST credit note against your invoice. Bank or gateway charges we pay are not passed on to you.

When no refund is given

After the 7-day window.
For monthly renewals.
For a credit that was given free or paid entirely by a coupon.
When we suspend or end an account for breaking our Acceptable Use Policy or the law. [Reviewer: consumer law limits.]
A second refund for the same credit.

This does not affect refunds the law gives you, or the pro-rata refunds our Terms promise when we make a change you do not accept or end the agreement without cause.

Price changes and policy changes

If we raise prices or change these terms, we email you first; see sections 5 and 18 of the Terms. If you cancel because of such a change before it takes effect, you are refunded pro rata for any prepaid time left.

Contact

Questions about a payment or refund: hello@thothica.com, +91 83184 39450. Complaints: our Grievance Officer, Siraj Ahmad Abbasi, siraj@thothica.com (see Contact).